Terms and Conditions

PRICING & PAYMENT

  1. For orders within India, payments are accepted in INR (Indian Rupees). 
  2. Prices listed does not include applicable taxes such as CGST, SGST, or IGST.
  3. If you use an international credit card for domestic orders, the amount will be converted to INR before payment processing. 
  4. Additional currency conversion charges may apply, depending on your card provider’s policy. 
  5. When paying with an international card, you will need to provide a valid government-issued photo identification, such as:
  • PAN Card
  • Driving License
  • Passport
  • Voter ID
  • Aadhar Card

DELIVERY SCHEDULE

  1. Upon order confirmation, a tentative delivery date will be shared with you. 
  2. Once your order is dispatched, we will provide an exact delivery date. 
  3. Please note that customized orders require a delivery timeline of 3 to 4 weeks.
  4. Registered customers can track their order status anytime on Reyine.com.

REPAIRS

  1. 1. All our products undergo thorough quality check before it reaches you, so in case your jewellery requires repair we would fix it for you free of charge if reported within 7 days of purchase.
    2. To initiate the repair process, kindly connect with us by dropping us an email on support@reyine.com or call at +91-7021078910. Keep the product ready and packed properly. Our logistics partner will pick it up from your address.
    3. In case your Reyine product requires repair beyond 7 days of purchase, we are glad to assist you.
    4. In this case, additional charges will be levied on a case to case basis which will be communicated by our team , before we commence the repair work.

YOUR OBLIGATIONS

As a customer, you are responsible for:

  1. Providing accurate, current, and complete information during registration. 
  2. Keeping your registration details updated. If any information is found to be incorrect or incomplete, Reyine reserves the right to suspend or terminate your membership. 
  3. Paying additional shipping costs in case of non-delivery due to inaccurate information provided by you. 
  4. Providing true and accurate details whenever requested. Reyine holds the right to verify the information provided and may request additional details if necessary for processing orders or deliveries. False information may result in order cancellation or membership suspension. 
  5. Stating the correct delivery address. 
  6. Reviewing product descriptions before placing an order. By ordering, you agree to the terms and conditions outlined in the product description. 
  7. Understanding that we are not responsible for delays due to unforeseen circumstances, such as natural disasters or public holidays. 
  8. Providing government-issued identification when using international or foreign bank cards for payment.

CANCELLATION OF ORDERS BY REYINE

  1. We reserve the right to refuse or cancel any order at our discretion. 
  2. This may be due to reasons such as limited stock, pricing errors, or other unforeseen issues. 
  3. You will be informed if your order is canceled, or if additional information is needed to process it.

CANCELLATION BY CLIENT

1. You can cancel your order prior to shipment, (not applicable for the products with Personalization or Customization)
2. To check the status of your order, visit Reyine.com.
3. If your order is successfully canceled, we will process a refund through the original payment method, or via cheque if the original payment method is unavailable.

DISCLAIMER

  1. All products and information on https://www.reyine.com/ are an invitation to offer. 
  2. Your order constitutes an offer subject to the terms outlined here. We reserve the right to accept or reject your offer, in full or in part. 
  3. Acceptance occurs when the product is dispatched. In cases where dispatch happens in stages, the accepted portion will be processed, while the remaining order remains an offer for us to accept or reject.
  4. No action or communication prior to product dispatch signifies acceptance of your order. If you've provided an email, you'll receive confirmation upon order receipt and dispatch.
  5. While we strive to display accurate colors and sizes, actual product colors may vary due to monitor settings. 
  6. Packaging may also differ from images displayed on the website.

WEBSITE CONTENT

  1. Reyine owns the copyrights to all content on this site, including images, trademarks, and intellectual property, unless stated otherwise. 
  2. You may not reproduce or distribute content without written consent from us. 
  3. You may download or print content for personal, non-commercial use. For permissions, please contact support@reyine.com or +91-7021078910. While we aim for accuracy, we cannot be held responsible for errors beyond our control, including color discrepancies on different monitors.

CHANGES TO DISCLAIMER

  1. We reserve the right to update this disclaimer. Notifications will be posted on the website. 
  2. Continued use of the site implies acceptance of any changes. This disclaimer is governed by Indian law, with disputes under Mumbai jurisdiction.
  3. If any part of this disclaimer is deemed invalid, the remaining sections will still be enforceable.

FORCE MAJEURE

We are not liable for delays or non-performance due to circumstances beyond our control, including but not limited to natural disasters, war, civil unrest, governmental restrictions, or transportation delays.

GOVERNING LAW & JURISDICTION

This agreement is governed by Indian law, with exclusive jurisdiction in Mumbai courts.